DHCS Consumer-Focused Stakeholder Workgroup

Back to Medi-Cal Eligibility and Enrollment

Welcome to the DHCS Consumer-Focused Stakeholder Workgroup (CFSW) webpage. The purpose of the CFSW is to provide stakeholders an opportunity to review and provide feedback on a variety of consumer messaging materials. The forum focuses on eligibility and enrollment related activities and strives to offer an open discussion on Medi-Cal policies and functionality.

CFSW participants are advocates from the consumer protection community, representatives of provider associations and experts in the health care field. To learn more, please contact DHCSCFSW@dhcs.ca.gov.

For past meeting agendas, action items, or other materials please visit out CFSW meeting archive page.

Please submit any HPE inquiries to the DHCSHospitalPE@dhcs.ca.gov. DHCS also has an existing HPE email box that is on the DHCS HPE webpage.

Submitting Medi-Cal Beneficiaries Cases for Research and Resolution

For advocates that need specific problem cases researched and resolved, please submit inquiries to the Medi-Cal Now Inbox at Medi-CalNow@dhcs.ca.gov. Due to Federal and State privacy laws, DHCS cannot share the outcomes of these cases at the CFSW meetings.

DHCS Ad Hoc Data Request Process

Ad hoc data requests can be submitted through either the DHCS Public Records Portal or by sending written requests to:

Department of Health Care Services
Legal Services
ATTN: PRA Request
PO Box 997413, MS 0012
Sacramento, CA 95899-7413

For additional information about the PRA process, please refer to the DHCS PRA website.