Family Planning, Access, Care, and Treatment
Back to COVID-19 FAQs
26. Are Family PACT services still available during the COVID-19 pandemic?
Yes, Family PACT providers continue to provide family planning and family planning-related services. Please contact your provider to see how they are providing services during this time. If you need to find a different provider during this time, you can use the Family PACT provider locator by clicking on “Find Providers" on the
Family PACT website.
27. As a current Family PACT client, can I receive my Family PACT services without going into a Family PACT clinic?
Please contact your provider to discuss available options to receive services. Family PACT providers may use telehealth, virtual or telephone communications as an alternative for delivering Family PACT services to limit exposure to others who may have COVID-19.
If you need to find a different provider during this time, you can use the Family PACT provider locator by clicking on “Find Providers" on the
Family PACT website.
28. How do I find out if I am eligible for the Family PACT Program?
The Family PACT Program only covers family planning and limited family planning related services. If you have other health care needs, you may be eligible for health coverage through
Medi-Cal or Covered California (phone number: 1-800-300-1506).
The Family PACT Program has four eligibility criteria.
- You must be a California resident;
- Your income for your family size must be at or below 200% of the
Federal Poverty Guidelines;
- You must have no other source of health care coverage for family planning services, and;
- You must have a medical need for family planning services.
If you have other health care coverage, you may still be eligible for Family PACT if a barrier to access exists. A barrier to access exists when you are concerned that your spouse, partner, or parent(s) will learn about your family planning visit and that keeps you from using your other health care coverage. You still must meet all other eligibility criteria.
A Family PACT provider will determine if you are eligible for the program. You can find a provider near you by using the Family PACT provider locator by clicking on “Find Providers" on the
Family PACT website.
Once you locate a provider, contact the provider to discuss available options to enroll. You will need to fill out a form called the Client Eligibility Certification (CEC) form. If you are eligible, you can become a Family PACT client and receive services the same day.
Family PACT Program staff are also available to help clients enroll into the Family PACT Program. For assistance, please contact the Family PACT Program at
FamilyPACTClient@dhcs.ca.gov or (916) 650-0414.
The Family PACT Program only covers family planning and limited family planning related services, but you may have other health care needs. You may be eligible for health coverage through
Medi-Cal or Covered California (phone number: 1-800-300-1506).
29. What if my Health Access Programs (HAP) card is expiring, or if my HAP card is already expired, how can I renew it?
Please contact your provider to discuss available options to renew your eligibility. If you need to find an alternate provider during this time, you can use the Family PACT provider locator by clicking on “Find Providers" on the
Family PACT website.
Family PACT Program staff are also available to assist clients in renewing their eligibility into the Family PACT Program. For assistance, please contact the Family PACT Program at
FamilyPACTClient@dhcs.ca.gov or (916) 650-0414.
30. Besides my Family PACT provider, who else can dispense self‑administered hormonal contraceptives?
Pharmacists may supply self-administered hormonal contraceptives (birth control pills, patch, and ring) even if you don't have a prescription. A 12-month supply of pills, patches, and rings may be provided to you by the pharmacist. Please contact your local or preferred Medi-Cal enrolled pharmacy to ask if they provide this service.
31. Can I get my prescription(s) filled without going into a pharmacy?
Yes, please contact your local or preferred Medi-Cal enrolled pharmacy or clinic and ask about mail-order delivery options to receive your Family PACT prescription(s) as an alternative to going to the pharmacy or clinic in person.
