Medi-Cal Managed Care Members
Back to COVID-19 FAQs
36. Who do I call if I cannot reach my doctor?
Please call your Member Service number on the back of your Health Plan Card. You can also access the Member Service Line for your Plan at this the online health plan directory.
37. Who do I call if I have questions about filling my prescription?
As of January 1, 2022, you can call the Medi-Cal Rx Call Center Line at
1-800-977-2273 at any time or day, or 711 for TTY, Monday through Friday, 8am to 5pm.
During evacuations or other declared emergencies, members in counties affected by an emergency can obtain an emergency supply from the drug store where they originally filled their prescription. If the pharmacy is closed, or otherwise inaccessible, where you normally get your prescription, please take your prescription bottles to an alternative pharmacy accessible to you and ask them to call the 1-800-977-2273 number for guidance on how to fill and bill for the refill/replacement of your prescription medications.
To find pharmacies open near you during an emergency, visit www.RxOpen.org.
38. Who do I call if I have medical transportation planned that could be impacted by an emergency?
Your Health Plan can help make changes to your existing reservation. Please call your Member Service number on the back of your Health Plan Card. You can also access the Member Services Line for your Plan at the online health plan directory.
If you have FFS Medi-Cal, please inform your doctor who may be able to put you in touch with a transportation provider. You can also go to the DHCS Transportation Homepage for a list of approved transportation providers and contact them directly.
If you or a designee need assistance arranging NMT, please email DHCSNMT@dhcs.ca.gov. Please do NOT include personal information in your first email. DHCS staff will reply with a secure email asking for your information about the appointment.
