Online Inquiries – Contact Us
Online Inquiries Links:
You must be an authorized party to receive the Medi-Cal beneficiary's information through the Online Inquiry Form links. Authorized parties include the Medi-Cal beneficiary or beneficiary's attorney, a first or third party insurance company, or personal representative for the beneficiary.
Upon receiving your inquiry, DHCS will send a secure email response within 24 hours. We can address these common inquiries through the following Online Inquiry Forms:
- Complete the Medi-Cal Beneficiary Client Index Number Request form if you need the beneficiary's Medi-Cal identification number to submit a notification of claim (new case).
- Complete the Third Party Liability Case Status Request form if you would like to request the status of an existing case.
- Complete the WDP Inquiry form to verify payment for the 250% Working Disabled Program (250% WDP), request a premium payment waiver due to COVID-19, or need assistance with Electronic Funds Transfer payments.
Telephone Assistance:
You can call our Phone Support Unit to speak with a live representative at (916) 445-9891.
Hours of operation: Monday through Friday, from 8:00 a.m. to 5:00 p.m., and closed from 12:00 p.m. to 1:00 p.m.
Closed on weekends and state holidays.
Related Information and Links:
- You can visit the Personal Injury Program webpage for information about the lien process, processing timeframes, and the required information for DHCS to prepare and send the Medi-Cal lien.
- You can visit the Division's Electronic Funds Transfer Payments (EFT) webpage for more information about EFT payments and options.
- You can visit the Personal Injury's Frequently Asked Questions webpage to find answers for our most frequently asked questions.
- You can visit the Working Disabled Program webpage for additional information on the 250% WDP.
