LEA Program Billing Questions

This information is provided to assist Local Educational Agency (LEA) providers in requesting assistance from the fiscal intermediary, Conduent State Healthcare, LLC, (Conduent):

Conduent Telephone Service Center (TSC) 1-800-541-5555

• The computer media claims/computer media help desk is available to resolve fairly simple questions.
• TSC 1-800-541-5555 main menu prompts, or link to​
  
• To reach a ‘live’ person on the TSC line: At main menu prompt press 5, and then, when prompted, press 6 for general billing inquiries. Do not enter the PIN or NPI when requested and wait until a representative comes on the line.
• IMPORTANT: Keep a log of Issue Numbers that the TSC provides for each phone call. Conduent keeps records of all cases.